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Cloud Watchby 石井 一志
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S＆Iのコンタクトセンター向け応対支援「AI Dig」、Genesys CloudのAudioHookに対応

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S&I has launched a new version of its contact center solution 'AI Dig', enhancing integration with Genesys Cloud and adding a new menu for AudioHook.

Key points

  • •S&I has launched a new version of its contact center AI knowledge solution 'AI Dig'.
  • •The new version enhances integration features with Genesys Cloud.
  • •A new offering menu based on AudioHook integration has been added for Genesys Cloud users.
#Generative AI Tools & Use#Business Use Cases#AI Dig#Genesys Cloud
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