Call Center Jobs Are Declining, but 14,000 Calls Show Humans Still Outperform AI
AI summary
Editorial policyNew research from Bold Agent Kit shows human receptionists achieved approximately four times stronger inbound conversion than AI, despite AI handling more calls.
Key points
- •New research from Bold Agent Kit reveals that human receptionists delivered stronger inbound intake conversion performance than AI.
- •Human receptionists achieved approximately four times the conversion rate, even though AI answered a higher volume of calls.
- •The study analyzed 14,000 calls to compare the performance of humans and AI in call center settings.