Home Appliance SC Council, Fujitsu, and 4 other parties launch pilot experiment for AI-based external damage assessment to reduce returns in home appliance logistics
Four parties—Home Appliance SC Council, Distribution Economics Research Institute, Fujitsu, and SoftBank Robotics—began a pilot on November 2, 2026 to reduce returns by standardizing AI-based exterior damage assessment criteria.
Key points
- •Clarify and standardize exterior damage criteria across the home appliance industry and reduce returns using AI.
- •The Home Appliance SC Council, Distribution Economics Research Institute, Fujitsu, and SoftBank Robotics will jointly conduct the pilot.
- •The pilot runs from November 2, 2026 to January 15, 2027.