「クレームこそ最大の商機」 合成紙大手ユポが半世紀貫く“コト売り”と、AIによる暗黙知継承

Key points

• •Yupo has expanded its applications from optical sheets to medical triage tags, leveraging its problem-solving ability where complaints are seen as the greatest business opportunity.
• •The company embodies its service-oriented approach by competing with major IT firms through organizational reforms that integrate sales, development, technology, and co-creation departments.
• •The article details the background of Yupo's digital transformation initiative to use AI to inherit the extensive tacit knowledge veterans have accumulated in handling troubles.