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Ota Ward: Can 'AI Phone' Cut 1,000 Hours of Annual Inquiries? Challenges Revealed in Pilot Experiment

Ota Ward: Can 'AI Phone' Cut 1,000 Hours of Annual Inquiries? Challenges Revealed in Pilot Experiment
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Editorial policyUpdated on DevPick:

Ota Ward conducted a pilot experiment on AI phone auto-response in collaboration with a startup, analyzing operational challenges and solutions.

Key points

  • •Ota Ward is advancing a pilot experiment on an AI phone auto-response service in collaboration with a startup.
  • •In the administrative field, where 'mistakes are not allowed,' automating AI phone response presents significant challenges.
  • •Real operational issues emerged from the first year's efforts, leading to the derivation of breakthroughs.
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