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Cloud Watchby 三柳 英樹
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NTT Docomo Business adds AI agent and marketing features to 'docomo business ANCAR' to enhance customer touchpoints with AI

NTT Docomo Business adds AI agent and marketing features to 'docomo business ANCAR' to enhance customer touchpoints with AI
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NTT Docomo Business announced the addition of an autonomous AI agent feature and a marketing feature utilizing voice data to its 'docomo business ANCAR' communication service.

Key points

  • •The 'docomo business ANCAR Agent', which autonomously executes customer handling and touchpoint operations, will be provided within fiscal year 2026.
  • •The 'docomo business ANCAR Marketing' feature, which leverages voice, interaction, and call data for AI marketing, will be provided in December.
  • •New features were added to the communication service that fuses AI and telecommunications to enhance customer touchpoints.
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#AI Agents#Business Use Cases#Generative AI Tools & Use#docomo business ANCAR

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