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NTT TechnoCross adds "AI Navigation" feature to "ForeSight Voice Mining" to support the next operator action

NTT TechnoCross adds "AI Navigation" feature to "ForeSight Voice Mining" to support the next operator action
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NTT TechnoCross added an "AI Navigation" feature to "ForeSight Voice Mining" that guides operators' next actions in real-time based on conversation content.

Key points

  • •NTT TechnoCross announced the addition of the "AI Navigation" feature on the 29th, with service starting in December
  • •The feature is part of the "ForeSight Voice Mining" operator support solution within the "CTBASE series" for call centers
  • •It is implemented to guide operators' next actions in real-time based on conversation content
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#Business Use Cases#Generative AI Tools & Use#ForeSight Voice Mining#NTT TechnoCross

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