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Ad agency's talent strategy to make all employees 'AI masters' that is 'not just training'

Ad agency's talent strategy to make all employees 'AI masters' that is 'not just training'
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Telesee implemented generative AI company-wide to improve customer support quality and speed, but faced issues with AI literacy gaps and data leakage risks, addressing them through talent development and infrastructure improvements.

Key points

  • •The company implemented generative AI across the organization to enhance the quality and speed of customer support.
  • •Concerns arose regarding inconsistencies in service value due to AI literacy gaps and the risk of information leakage.
  • •To overcome these challenges, the company pursued both AI talent development and the establishment of an information infrastructure.
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#Business Use Cases#Generative AI Tools & Use#テレシー

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