GMO RunSystem Provides 'GENBA AI byGMO', a Back-Office BPO Where AI Agents and Humans Collaborate
AI summary
Editorial policyGMO RUNSYSTEM has launched 'GENBA AI byGMO', a hybrid BPO service where AI agents handle routine tasks like accounting and HR, while humans manage exception handling and final reviews.
Key points
- •GMO RUNSYSTEM has started providing 'GENBA AI byGMO', a BPO service focused on routine back-office tasks such as accounting, HR, and customer inquiries.
- •The service employs a collaborative model where AI agents automate standard processes, while human staff handle exceptions and perform final quality checks.
- •This new operational model aims to address labor shortages and reduce costs by combining the strengths of AI automation and human judgment in back-office functions.